Refund policy

Last updated: 28 September 2026

We want you to love what you buy from CHIC ON. If something isn't quite right, here's how returns work for orders placed on our website.

Changed your mind?
You can cancel your order and return any item within 14 days of receiving it. You don't need to give us a reason. Just let us know within those 14 days, then send the item back within 14 days of telling us.

How to start a return
Email us at hello@chic-on.co.uk or message us on WhatsApp on +44 7507 677369 with your order number and the items you'd like to return. We'll confirm the next steps.

Return by post or in store
You can post your return to us, or bring it to our shop. Both use the same address: CHIC ON, Unit 2, Royal Arcade, Boscombe, Bournemouth BH1 4BT. If you're returning in store, please bring your order confirmation with you.

Condition of items
Please return items unworn, unwashed and in their original condition, with all tags attached. It's fine to try things on as you would in a shop. If an item has been handled more than that, we may reduce your refund to reflect any loss in value.

Swimwear and lingerie
For hygiene reasons, swimwear and lingerie must be returned unworn, with the hygiene liner still in place. Items supplied in a hygiene seal can't be returned once the seal has been removed.

Return postage
Return postage is paid by you, unless your item is faulty or we sent you the wrong item. We recommend using a tracked service and keeping your proof of postage until your refund arrives.

Refunds
Once we've received your return, we'll refund you within 14 days to your original payment method. If you return your whole order, we'll also refund the standard delivery cost you paid. If you chose a more expensive delivery option, we'll refund the equivalent of our standard delivery.

Want a different size?
The quickest way is to return the item for a refund and place a new order for the size you need. That way you won't miss out while your return is on its way to us.

Sale items
Items bought in our online sale can be returned in the same way as full-price items.

Faulty or incorrect items
If something arrives faulty or isn't what you ordered, please contact us as soon as you can. We'll cover the return postage and put it right with a repair, replacement or refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Items bought in our shop
This policy covers orders placed on our website. For items bought in person at our shop, please speak to us in store.